How effectively are your executives, managers and supervisors communicating with your employees? What was once considered a “soft” skill is now seen to have “hard” business impacts. The costs to your business of poor employee communication include:
* increased employee turnover
* increased absenteeism
* dissatisfied customers from poor customer service
* higher product defect rates
* lack of focus on business objectives
* stifled innovation
(See the results of research by Watson Wyatt, Gallup Consulting and Towers Perrin.)
Employees will put in that extra "discretionary effort" when they are kept informed openly and honestly on aspects of their job and the business and they feel that they are being listened to with empathy.
________________________________________________________________
http://www.businessperform.com/html/workplace_communication.html
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment